We have completely changed how users sign in to online.equipe.com and our mobile apps. Instead of using a password, you’ll now receive a one-time password (OTP) via email each time you sign in. This means there’s no need for a sign-up form or a “forgot password” process anymore.

So, you no longer need to remember a password! Just like before, you will remain signed in to online.equipe.com for a very long time, so you’ll only need to go through this process when you switch devices.

With this change in place, we’ve also tackled another thing that’s bothered both you and us for a while: Self Service. Until now, Self Service was only available at FEI shows, where the rider has an FEI ID. Now, it’s possible to connect to a rider’s Self Service using the email address that the rider has provided to the Show Office. We use the same One Time Password (OTP) functionality to establish this connection.

This means you can now enable Self Service at national shows, offer point of sale, and allow riders to see their open invoices directly in the mobile app.